Cancellation & Refund Policy
Mohi takes great pride in the quality and authenticity of its products. It is important for us that you feel completely satisfied and happy with your purchase.
Unfortunately, for any reason you feel dissatisfied, we have a liberal cancellation and return policy.
If you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancelled your order before your product has shipped, we will refund the entire amount.
For cancellations made after your product has been shipped:
- If you have received the product, it will be eligible for a return or exchange within 7 days of the purchase. No returns or exchanges will be accepted after 7 days.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
Please note that shipping charges cannot be refunded.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9310206063 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.
Please make sure that the original product tag and packing is intact when you send us the product back to us. When returning the product, the customer is responsible for all the return shipping costs. Please send the product using a trackable method in order to ensure safe delivery. Till it reaches us, the customer is responsible for the package.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement:
- Any product that is used or exhibits any physical damage
- Any product that is returned without the original packaging and all other items originally included with the product at the time of delivery